Our service commitment is not a slogan but a firm action. To this end, we have established enormous, systematic, and standardized service assurance system to ensure timely and proper handling of each service item.
SBM has established a complete management system from initial consultation, solution design, on-site visit, machine preparation and shipment to after-sales feedback, to effectively ensure rapid and timely transmission of information so that the specialized services and technical supports can be provided by the correct persons at the correct time.
The establishment of overseas offices reflects implementation of SBM's strategy of "rapid services through localization". If having any questions, local customers may contact the nearest SBM office even it is located in a neighboring country or region. SBM will solve their difficulties as quickly as possible.
With the sales contract, the order tracking clerk checks the models and quantities of machine and spare parts for machine preparation.
Upon completion of the manufacturing of equipment, the quality inspector strictly checks quality of every machine with the checklist.
Before packaging and shipment, the order tracking clerk checks the packaged items again with the packing list to avoid loss of items.
Professional packaging and modular solution of transportation guarantee the safe and smooth delivery.
Depending on customers' needs, SBM's installation engineers can provide on-site guidance in infrastructure construction, equipment installation and commissioning, as well as trial operation of entire production line. If technical items meet the design criteria, the customer will sign the certificate of conformity.
Checking the purchase order; counting the items with the purchase order;
Install the main equipment and accessories according to the installation drawing.
Check the equipment again. Before putting the project into use, the commissioning is done to ensure the operation to meet production needs.
Provide the certificates of conformity and test reports for main materials as well as the documents of equipment (user's instructions, certificate of conformity, etc).
Reply to technical consultation
Provide design solution
Dispatch engineers domestically/abroad
Handle complaints thoroughly+86-21-58386189, +86-21-58386176
No. 1688, Gaoke East Road, Pudong new district, Shanghai, China.
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